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ITIL Certification Practice Test Questions, ITIL Exam Practice Test Questions

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ITIL Certifications: Two Paths to Success

The ITIL certification program offers a systematic approach to the ITIL framework. It covers a series of certificates that are focused on different areas of ITIL best practices across various levels of detail and depth. To keep abreast of the growth in the industry, the ITIL certification portfolio has evolved from ITIL v3 to ITIL v4 over the years and this development comes with a clear transition framework that allows the candidates to move from one scheme structure to another. However, the applicants can still pursue any of the certification levels under ITIL v3 and ITIL v4. Below we will look at each certificate under the above-mentioned schemes.

ITIL v4 Scheme:

• ITIL 4 Foundation

  This certification is designed to introduce the professionals to ITIL 4 and equip them with the knowledge of IT service management covering an end-to-end operation model for the creation and delivery as well as continuous improvement of tech-focused products and services. The candidates for this certificate will be required to demonstrate their holistic knowledge of the approach to the facilitation of value co-creation with the stakeholders, including the customers. To get certified, the students must pass a single exam, which measures their knowledge of the core concepts of Agile, Lean, and DevOps, and their importance to delivering business value. They should also understand four dimensions of Service Management and the guiding principles of ITIL 4.

• ITIL 4 Managing Professional

  This certification is designed for the IT practitioners who are working within digital teams and technology across the enterprises. The certificate offers technical and practical knowledge of how to run successful IT-enabled teams, workflows, and services. To earn the certification, the candidates have to complete four modules, which include ITIL 4 Specialist Create, Deliver and Support; ITIL 4 Specialist Drive Stakeholder Value; ITIL 4 Specialist High Velocity IT; ITIL 4 Strategic Direct, Plan and Improve. Additionally, the learners need to pass the qualifying exams to get certified.

• ITIL 4 Strategic Leader

  This certification validates the professionals’ understanding of how IT directs and influences business strategy. The candidates for this option must complete two modules: ITIL 4 Strategist Direct, Plan and Improve, and ITIL 4 Leader Digital and IT Strategy, as well as four modules under the ITIL 4 Managing Professional certificate. This means that if you want to earn the ITIL 4 Strategic Leader certification, you must first get ITIL 4 MP. Additionally, you have to pass one qualifying exam.

• ITIL Master

  This certification validates one’s ability to apply the methods, techniques, and principles of ITIL in the workplace. To obtain this certificate, the applicants must be able to demonstrate how to choose and apply a wide range of principles, techniques, and methods from the ITIL framework and supporting management techniques to achieve specific business results in at least one practical assignment. The individuals will be required to choose different options of personal experiences to explain. This means that there is no specific fixed syllabus for the certification and only you extensive practical experience with ITIL will be demonstrated during the delivery of the prerequisite test. There will be no two similar exams for the students. Each candidate will have the distinct content that is personalized for him/her. The eligibility criteria for the certificate includes at least five years of leadership, higher management advisory, and managerial experience in IT service management. The learners should also have ITIL Expert before pursuing this option.

ITIL v3 Scheme:

• ITIL v3 Foundation

  Like ITIL v4 Foundation, this certification validates your understanding of the key elements, terminology, and concepts in ITIL. To obtain it, the applicants must pass a single exam. After getting certified, the individuals can pursue other tracks under the ITIL v4 domain.

• ITIL Practitioner Certification – IT Service Management

  This certification equips the professionals with the skills required to adapt and adopt the ITIL framework in supporting the objectives of a business. The candidates for the certificate will be able to speak the ITIL language as well as translate the same and use it in a real-world scenario. This certification validates the skills of the individuals in Organizational Change Management, Communication, and Measurement and Metrics. It is complementary to other option within the ITIL domain. To earn the certificate, one must take a single exam.

• ITIL Intermediate Certifications – IT Service Management

  This certification has a modular framework with each module offering a specific focus on different areas of Service Management. Two categories available under the ITIL Intermediate portfolio are Service Capability and Service Lifecycle. The first one covers the modules, such as Operational Support Analysis, Release, Control and Validation, Planning, Protection and Optimization, and Service Offerings and Agreements. The second category covers your skills in Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The candidates can concentrate on a set of modules. However, it is possible to select from the modules available from both Service Capability and Service Lifecycle streams to combine technical and management knowledge. The applicants who have obtained the ITIL v3 Foundation or the ITIL v4 Foundation certificates can pursue the ITIL Intermediate options. To get certified, the learners must complete the qualifying exam.

• ITIL Expert Certification – IT Service Management

  This certification is designed for the professionals looking to demonstrate their knowledge of the entire ITIL scheme. The candidates should hold a variety of ITIL certificates and possess well-rounded, superior skills and knowledge in ITIL best practices. To get certified, you need to earn the ITIL Expert certification and pass the prerequisite exam.

• ITIL v3 Master

  This certification validates one’s ability to apply the techniques, principles, and methods of ITIL within the workplace. The requirements for v3 are the same as for the v4 version.

Career Opportunities

ITIL is a globally recognized set of best practices in the management domain. The certifications of this vendor provide the professionals with the necessary knowledge and skills to improve the enterprise growth. More and more organizations around the world are applying the ITIL methodology to survive in the competitive marketing environment. Obtaining a certificate opens doors to numerous employment and salary opportunities. The available positions as well as the average salary rates as estimated by PayScale.com are outlined below:

• Information Technology (IT) Manager – $104,000
• Service Delivery Manager – $97,000
• Information Technology (IT) Operations Manager – $99,000
• Senior Project Manager, IT – $115,000
• Incident Manager – $79,000
• Information Technology (IT) Director – $125,000
• Service Desk Manager – $82,000
• Team Leader, IT – $85,000
• Information Technology (IT) Supervisor – $70,000
• Program Manager, IT – $115,000
• Information Technology (IT) Consultant – $79,000
• Help Desk Manager, IT – $74,000

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